Certificate III in Automotive Sales
||3 years nominal term
|AUR31016 - Certificate III in Automotive Sales
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This programme covers all key aspects of motor vehicle sales and customer service for any employee working in the truck sales industry.
Topics include WHS, communicating effectively in the workplace, vehicle sale fundamentals, problems & complaints, build customer relationships and identify sales prospects.
Core Units covered
AURAMA004 Maintain business image in an automotive workplace AURACA001 Respond to customer needs and enquiries AURSCA005 Sell automotive products and services AURSLA001 Comply with legal requirements in selling automotive products and services AURSCA006 Promote automotive products and services AURAFA004 Resolve routine problems in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace AURSCA011 Conduct online transactions in an automotive workplace AURASA002 Follow safe working practices in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace
Elective Units Covered
AURAFA003 Communicate effectively in an automotive workplace AURAQA001 Contribute to quality work outcomes in an automotive workplace BSBWOR204 Use business technology BSBPRO401 Develop product knowledge AURSCA007 Determine used motor vehicle stock requirements AURSCA002 Present automotive products for sale BSBSLS407 Identify and plan sales prospects AURACA003 Build customer relations in an automotive workplace AURSCA003 Apply sales procedure in an automotive workplace AURAFA001 Use numbers in an automotive workplace
Employability skills developed through this qualification can be downloaded from employabilityskills.training.com.au
Federal and State Government subsidies are available in certain circumstances. Our course advisors can help you identify your opportunities for funding.