Certificate III in Automotive Sales (Parts Interpreting)
This course covers all aspects of automotive parts sales and customer service that would compliment the skills of staff working with customers in the collision repair industry. Topics include working effectively in an automotive workplace, parts sales fundamentals, problems and complaints, WHS, build customer relations, use business technology and apply environmental best practice.
Accredited Units Covered
AURAMA004 Maintain business image in an automotive workplace AURACA001 Respond to customer needs and enquiries in an automotive workplace AURASCA005 Sell automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services AURSCA006 Promote automotive products and services AURAFA004 Resolve routine problems in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace AURSCA011 Conduct online transactions in an automotive workplace AURASA002 Follow safe working practices in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace
AURAFA003 Communicate effectively in an automotive workplace AURQA001 Contribute to quality work outcomes BSBWOR204 Use business technology BSBPRO401 Develop product knowledge AURSCA002 Apply automotive parts interpreting process SIRMER201 Merchandise products AURSCA001 Select automotive parts and products AURACA003 Build customer relations BSBSLS407 Identify and plan sales prospects AURAFA001 Use numbers in an automotive workplace
This course is available as a fully online program - no need to leave the dealership to become accredited