Certificate III in Automotive Sales (AUR31016)

Certificate III in Automotive Sales (AUR31016)

Course Overview:

The Certificate III in Automotive Sales incorporates the latest AUR modules. This versatile course covers all aspects of automotive sales and is perfect for those both new to the industry and in need of an overview; or those looking to progress or expand their role with a formal qualification.

How is the course delivered?

The certificate III in Automotive Sales (AUR31016) is delivered online and is a combination of interactive multiple-choice quizzes, short and long answer questions, business analysis exercises, short verbal competency assessments and an employer workplace report (where relevant).

How am I assessed?

All students have access to a personal training assessor who oversees and marks all their work. It is adult-based learning so your assessor is just looking for competency and a sufficient grasp or understanding of the course content. Because of this, all students are free to re-submit and alter answers as many times as required – the training assessor will make contact if an answer is insufficient or requires further information.

For AUR31016 the main assessor is Geoff Slater – he is available for contact during business hours Monday to Friday by calling 1300 807 177 or emailing training@fusioncollege.com

What is covered in the course?

There are 5 main clusters that need to be completed. They are a mix of basic workplace requirements, practical dealership communication skills and specific sales, follow-up and customer service skills.

They are as follows:

Cluster 1 – Work Effectively – learn the ins and outs of communication in the workplace

  • AURAFA003 – Communicate effectively in the workplace
  • AURAQA001 – Contribute to quality work outcomes
  • BSBWOR204 – Use business technology

Cluster 2 – Fundamentals of Vehicle Sales – develop skills to sell, purchase, identify and select automotive parts and products and understand all legal requirements of selling

  • AURSCA003 + AURSCA005 + AURACA001 – Getting started in automotive sales
  • AURACA003 – Build customer relations in an automotive workplace
  • AURSLA001 – Comply with legal requirements when selling automotive products and services

Cluster 3 – Products, Promotions and Prospecting – Learn how to promote and present products for sale and how to identify and plan sales prospects

  • BSBPRO401 – Develop product knowledge
  • AURSCA002 – Present automotive products and services for sale
  • AURAMA004 – Maintain business image in an automotive workplace
  • AURSCA006 – Promote automotive products and services
  • BSBSLS407 – Identify and plan sales prospect

Cluster 4 – Problems, Complaints & Stock Requirements – understand used vehicle stock requirements and how to manage routine customer issues

  • AURAFA004 – Resolve routine problems in an automotive workplace
  • AURSAA001 – Process customer complaints in an automotive workplace
  • AURSCA007 – Determine used vehicle stock requirements

Cluster 5 – Introduction to the working environment – examine the financial side of the dealership and how to process online transactions; cover all WHS requirements

  • AURAFA001 – Use numbers in an automotive workplace
  • AURSCA011 – Conduct online transactions in an automotive workplace
  • AURASA002 – Follow safe working practices in an automotive workplace
  • AURAEA002 – Follow environmental sustainability best practice in an automotive workplace

At the completion of the 5 clusters there is also a short questionnaire which will help you identify your personal leadership style.

How long does it take to complete?

It will take around 80 hours to complete all the modules (including reading time). The course is open to you for 36 months so how you go about committing these 80 hours is entirely up to you. There is no minimum time requirement and if you finish early you still have on-going access to the course notes for the duration of the 3 years.

Is Recognition of Prior Learning (RPL) available?

RPL is available and assessed free of charge. For more information on the process involved please call 1300 807 177

Price AUD: $1,250