Communication & Conflict: Handling the Modern Customer

Communication & Conflict: Handling the Modern Customer

Course Overview:

Technology has drastically changed the world we live in. What impact has this had on the common customer in, terms of knowledge and expectation? Also uncover the hidden benefits of customer complaints and the ‘golden rule’ of dispute resolution.

Main Topics:

The impact of modern technology on customer knowledge and expectations
The hidden benefits of customer complaints
The ‘golden rule’ of dispute resolution

Price: $199 (inc. GST)

Price AUD: $199 (inc. GST)
Course Code: YIN0033
Duration: 1.5 hours
Delivery: Online
Assessment: Multiple-choice 
Course: Professional Development

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