The Fundamentals of Automotive Administration

The Fundamentals of Automotive Administration

Course Overview:

Get a general overview of life within the dealership. Better understand the purpose and function of each individual department and how your role in administration ties in. Develop practical strategies to handle complaints and communicate effectively with co-workers.

Main Topics:

The dealership structure and the difference between departments
Conflict resolution and the effective handling of complaints
Communicating with co-workers and dealing with colleague requests

Price AUD: $250 (inc. GST)