What’s your leadership style? What’s your leadership style helps uncover your individual management demeanour by asking a series of scenario-based, multiple-choice and ranking... A Manager’s Guide to Dealership Compliance Pleading ignorance is no longer acceptable, in terms of a dealership’s F&I compliance. Learn what you, as a manager,... Facilitating Floor Traffic Control and Maintaining Follow-up Standards within... Develop practical strategies to get the highest return on investment from every single enquiry the dealership gets. Implement systems... Developing Teams and Individuals Learn what it takes to develop a team by exploring the key differences between coaching and managing. Develop methods... Implementing Effective Customer Service Strategies Implement formal customer service and conflict management benchmarks and standards. This course is ideal for those looking to manage... Determining Vehicle Stock Requirements Learn how to gather information and interpret data to determine vehicle stock requirements.