Implementing Effective Customer Service Standards

Implementing Effective Customer Service Strategies

Course Overview:

Implement formal customer service and conflict management benchmarks and standards. This course is ideal for those looking to manage or head up a team.

Main Topics:

  • Customer Retention & Guest Standards
  • Customer Service Audits
  • Conflict Management Techniques

Price: $299 (inc. GST)

Price: $299 (inc. GST)
Course Code: YIN0022
Duration: 2 hours
Delivery: Online
Assessment: Multiple-choice
Course: Management

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