Implementing Effective Customer
Service Standards

Course Overview:

Customer service is a moving target and critical to success of any customer facing business. This course will show you how to implement a formal customer service and conflict management strategy linked to benchmarks and standards. This is an ideal course for those looking to manage or head up a customer facing team.

Main Topics:

  • Customer Retention & Guest Standards
  • Customer Service Audits
  • Conflict Management Techniques

Special Price:$299 (inc. GST)

Course Code: YIN0022
Duration: 2 hours
Delivery: Online
Assessment: Multiple-choice
Course: Management


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