Problems & Prospects: Interacting with the modern F&I customer 

Problems & Prospects: Interacting with the modern F&I customer 

Course Overview:

Problems & Prospects teaches students how to interact with and understand the 4 different types of F&I customer. Those enrolled will also develop practical strategies to handle complaints and prospect for new clients.

Main Topics:

Understanding body language and the 4 types of F&I customer
Practical strategies and best practices when dealing with complaints or difficult customers
The do’s and dont’s of prospecting

Price AUD: $299 (inc. GST)

Price: $299 (inc. GST)
Course Code: FIN0005
Duration: 120 mins
Delivery: Online
Assessment: Short answer / multiple-choice
Course: Financial Services

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