This introductory course is designed for new employees in any automotive administration role. Get a general overview of life within the dealership and the responsibilities of the administration department. Better understand the purpose and function of each individual department and how your role in administration supports and connects these divisions.
This course explores how to communicate effectively between departments and understand the importance of teamwork within a dealership. It also provides practical strategies to handle complaints, both internal and external, and develop effective conflict resolution skills.
The dealership structure and the difference between departments
Teamwork and effective communication between departments
Conflict resolution and the effective handling of complaints
Communicating with co-workers and dealing with colleague requests