The Fundamentals of F&I is the perfect starter course for anybody new to the F&I industry. Learn how to develop a finance sales plan, and how consult customers to facilitate opportunities to sell. Develop product presentation skills using features, advantages, and benefits to connect to customer needs and impact sales outcomes.
Get a general overview of the industry, familiarising yourself with the 14 different sectors and common terms and phrases you will encounter in day-to-day practice. Understand the core functions of F&I and a foundational understanding of the department.
The 14 sectors of the F&I industry.
Understanding common terms and phrases .
Why you need a sales plan .
Develop a finance sales plan that works
The importance of good consultation
Using feature, advantage, benefit and connecting them to customer needs.