Certificate III in Automotive Administration
||24 months maximum
|AUR30116 - Certificate III in Automotive Administration
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This programme covers all key aspects of administration and customer service for any employee working in the automotive industry with a focus on administration tasks.
Topics covered include WHS, customer service, business technology, administration & business skills, maintaining quality systems and problem solving in an automotive workplace.
Administration staff in automotive retail environments, reception staff, warranty clerks or customer support staff.
This course is available as an online programme
Government subsidies available
Federal and State Government subsidies are available in certain circumstances. Our course advisor's can help you identify your opportunities for funding.
Accredited Units Covered
AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AUACA001 Respond to customer needs and enquiries in an automotive workplace AURAKA002 Adapt to new technologies in an automotive workplace AURAKA001 Use information technology systems AURAAA001 work in an automotive administration role AURAFA003 Communicate effectively in an automotive workplace AURAQA003 Maintain quality systems in an automotive workplace AURASA002 Follow safe working practices in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace
BSBCUS301 Deliver and monitor a service to customers AURSAA001 Process customer complaints in an automotive workplace AURAFA005 Write routine texts in an automotive workplace AURSCA011 Conduct online transactions in an automotive workplace AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information AURAMA001 Work effectively with others in an automotive workplace AURAFA004 Resolve routine problems in an automotive workplace
Certificate IV in Business
Employability skills developed through this qualification can be downloaded from employabilityskills.training.com.au