Latest Blog Posts
A list of our latest posts
Enquiry Management – Fix the Follow-Up, Unlock the Future
If there’s one topic that’s been talked to death in automotive retail, and yet still causes major leakage in results, it’s enquiry management. We’ve both seen the tools. The CRMs.
Fixed Operations – The unsung hero of dealership profit and where tomorrow’s buyer lies in wait….
In many dealerships, the front-end of the business gets all the attention. New car sales, advertising campaigns, closing rates, these are the visible battlegrounds. But anyone who’s been in the
Customer care – More than just a smile
Ask any dealership team whether they care about customers and the answer is almost always “oh yes, of course we do.” But when you dig beneath the surface, when you
Key Staff Retention – Your people make your business
When things get tough in a dealership, it’s rarely the cars or the process that break first, it will be your people. We’ve both seen it first-hand: key staff burning
Cash Flow Management – Your Dealership’s Lifeblood
Let’s not sugar-coat this one, cash flow is the most important area of operational control in any dealership. It’s also one of the most misunderstood and neglected. Too often, dealership
The Five Fundamentals of Dealership Success – An introduction
When things get this tough, it’s tempting to chase silver bullets. New tech platforms, dramatic restructures, radical new marketing plans, all pitched as instant fixes. But after decades in the
Leadership in the Modern Dealership
It used to be enough to be the sharpest voice in the room. The one who knew the numbers, called the shots, and made sure the team “knew who was
Key Questions for Dealership Leaders
It is easy to get buried in the day-to-day — stock levels, deliveries, CSI surveys, and the relentless pressure of targets. But every now and then, it is worth stepping
A New Market Reality
Let us be clear, today’s retail auto market is not broken. It has just evolved. What we are seeing now is a dealership landscape where pressure has become constant. Consumer
Surviving and Thriving in the Australian Auto Industry
SURVIVING AND THRIVING IN THE AUSTRALIAN AUTO INDUSTRY (And why doing “what we’ve always done” just doesn’t work anymore) Margins are tighter. Costs are rising. And with **more than 80
Walking in your Shoes – An Introduction
Walking in your Shoes is a weekly blog for Australian motor dealers, written by former dealers who understand the real-world challenges you face. Each short post tackles ongoing and emerging
The Hidden Cost of Poor Training in Dealerships: Why New Staff Fail and How to Fix It
In today’s competitive automotive market, developing in-house sales talent has become crucial for dealerships. While many prefer this approach over hiring experienced salespeople from competitors, the high attrition rate among
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