Complaints Process
At Fusion Business College, we take student concerns seriously and are committed to resolving issues fairly, respectfully, and as quickly as possible. If something isn’t right, we want to know about it so we can take appropriate action and continue improving our services.
What You Can Submit a Complaint About
You’re welcome to raise a formal complaint regarding:
Course content, delivery, or assessments
Staff conduct or communication
Access to learning tools or support services
Administrative issues or policy concerns
Any aspect of your experience at Fusion Business College
Our Formal Complaints Process
1. Submit Your Complaint
Please email your complaint to our Student Support Team at support@fusionbusinesscollege.com or call 1300 807 177 if you need assistance.
2. Acknowledgement
We will acknowledge your complaint within 3 business days of receiving it.
3. Review & Investigation
A senior staff member will review the matter and may reach out for additional details. All complaints are handled confidentially and professionally.
4. Resolution
Our goal is to resolve complaints within 10 business days. You will be notified of the outcome and any actions taken.
5. Appeals
If you are not satisfied with the outcome, you may request a review. Details are outlined in our [Feedback & Complaints Policy] (insert link).
Privacy and Confidentiality
We handle all complaints in accordance with our [Privacy Policy] (insert link). You may submit a complaint anonymously, although this may limit our ability to respond effectively.
Need Assistance?
Our support team is here to help you through the process.
support@fusionbusinesscollege.com
1300 807 177