Latest Blog Posts
A list of our latest posts
Key Questions for Dealership Leaders – Walking in Your Shoes – Lessons in Real-World Dealership Leadership
It is easy to get buried in the day-to-day — stock levels, deliveries, CSI surveys, and the relentless pressure of targets. But every now and
Lessons in Real-World Dealership Leadership – A New Market Reality
Let us be clear, today’s retail auto market is not broken. It has just evolved. What we are seeing now is a dealership landscape where
Walking in Your Shoes – Surviving and Thriving in the Australian Auto Industry
SURVIVING AND THRIVING IN THE AUSTRALIAN AUTO INDUSTRY (And why doing “what we’ve always done” just doesn’t work anymore) Margins are tighter. Costs are rising.
Walking in your Shoes – An Introduction
Walking in your Shoes is a weekly blog for Australian motor dealers, written by former dealers who understand the real-world challenges you face. Each short
The Hidden Cost of Poor Training in Dealerships: Why New Staff Fail and How to Fix It
In today’s competitive automotive market, developing in-house sales talent has become crucial for dealerships. While many prefer this approach over hiring experienced salespeople from competitors,
Transforming Customer Service: Key Strategies for Retail Success
In today’s retail landscape, exceptional customer service has become more crucial than ever. With the rise of e-commerce and changing consumer expectations, traditional retailers must
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