People

Key Staff Retention – Your people make your business

When things get tough in a dealership, it’s rarely the cars or the process that break first, it will be your people. We’ve both seen it first-hand: key staff burning out, quietly walking out the door, or mentally checking out while still on the payroll. And very often, it’s not the “poor performers” who go first, it’s your best ones. The people who prop everything up. The ones everyone turns to when things go wrong. The cost of losing these team members goes far beyond recruitment fees. It shows up in lost sales, service delays, frustrated customers, and pressure on the rest of the team. And when the market is tight, like it is now, replacing talent isn’t easy or quick. One of the biggest red flags in any dealership is over-dependence on a handful of people. If there’s only