At Fusion Business College, we’re committed to delivering top-quality training and assessment services while maintaining full compliance with the VET Quality Framework. Your feedback is essential to help us continually improve.

We regularly gather input through surveys and conversations. As part of our compliance, we also collect Learner Engagement feedback annually and report it to the national regulator. Your participation is highly valued and helps us enhance our services.

If you experience any issues or are unhappy with our training, assessment, or other services, we encourage you to raise your concerns promptly. Start by speaking with a Fusion staff member.

If the issue isn’t resolved or you prefer not to raise it informally, you can submit a formal complaint through one of the following options:

By submitting this form, I verify the information is true and consent to the feedback being processed confidentially by Fusion Business College.