Course Overview

The Certificate III in Automotive Sales (AUR31020) equips participants with the essential knowledge and practical skills needed to succeed in the automotive sales industry. This Customer-centric sales course covers key areas such as effective communication, customer relationship building, legal compliance, and sales techniques. Participants will develop expertise in vehicle sales, prospecting new opportunities, promoting automotive products, and managing inventory. With a focus on both technical knowledge and interpersonal skills, the program ensures graduates are prepared to thrive in a dynamic dealership environment.

Target Audience

• Aspiring or current automotive sales professionals looking to formalise and enhance their sales skills.
• Dealership employees seeking to improve their knowledge of vehicle sales processes, customer service, and legal compliance.
• Those looking to start a career in automotive sales with a comprehensive understanding of the dealership environment, sales operations, and customer management.

Learning Outcomes

Upon completion of this course, participants will be able to:

• Communicate effectively in an automotive workplace and contribute to quality outcomes.
• Apply the fundamentals of vehicle sales, including building rapport, conducting consultations, and delivering product presentations.
• Comply with all legal requirements related to selling automotive products and services.
• Promote and present automotive products, and identify and plan for sales opportunities.
• Manage customer complaints and resolve routine workplace problems.
• Maintain and promote the business image of an automotive dealership.
• Understand dealership financials, and stock management, and comply with environmental and safety practices.
• Conduct online transactions and maintain inventory records.
• Identify personal leadership styles and apply these insights in a dealership setting.

Modules/Topics covered

Delivery Mode

• Online via a flexible online learning platform (24/7 access via tablet/computer/phone)
• Support provided – Online and over the phone
• Assessment team and Industry experts available
• Course and study instructions provided

Prerequisite

• LLN – Language Literacy and Numeracy assessment

Training Credits/Recognition of Prior Learning

• Available and conducted by RTO-Accredited Assessment Team

Assessment Method

• Exams/Knowledge checks/Quizzes (multiple-choice questions/short-answer and long-answer tests
• Final Assessment for each unit
• Verbal Assessment (via phone) conducted by RTO-accredited assessment team

 Certificate Issue

• Certificate of Qualification completion, and
• Student Academic Record

 Course Duration

• Up to two years