Description
Course Overview
The Certificate III in Automotive Sales – Parts Interpreting (AUR31020) is designed to provide comprehensive training in automotive parts sales and customer service. This Customer-centric sales course covers all key aspects of working in a modern parts department, from effective communication and customer relations to inventory management and sales procedures. It focuses on developing the skills required to respond to customer inquiries, promote products, comply with legal requirements, and resolve routine workplace problems. Ideal for both new and experienced parts interpreters, this course also offers insights into leadership and management pathways for those looking to advance their careers in the automotive industry.
Target Audience
- New employees in the automotive industry who are starting their careers in parts interpreting.
- Current parts interpreters looking to formalise and enhance their skills or move into leadership roles.
- Individuals interested in gaining a comprehensive understanding of automotive parts sales, customer service, and the day-to-day operations of a modern parts department.
- Automotive professionals seeking formal recognition of their existing skills and experience.
Learning Outcomes
Upon completion of this course, participants will be able to:
- Communicate effectively with customers, respond to inquiries, and provide quality service in an automotive parts department.
- Promote, present, and sell automotive parts and products while complying with legal requirements.
- Resolve routine workplace problems and manage customer complaints efficiently.
- Select, supply, and maintain automotive parts and inventory to meet customer needs.
- Apply sales procedures, process transactions, and maintain a business image in a parts department.
- Use business software applications to manage parts inventory and communicate business information.
- Follow environmental sustainability and workplace safety practices in an automotive setting.
- Build strong customer relations and ensure a positive experience for automotive customers.
- Understand and manage the financial and operational aspects of a parts department, preparing for potential leadership roles.
Job Roles and Employment Outcomes
The Certificate III in Automotive Sales prepares new employees or recognises and develops existing workers who are performing general sales and marketing functions in an automotive retail, service or repair business.
Job roles related to this qualification include:
- aftermarket parts salesperson
- caravan salesperson
- farm machinery salesperson
- motorcycle salesperson.
- motor vehicle parts interpreter
- motor vehicle salesperson
- motor vehicle service advisor
- dealership receptionist
- dealership customer service officer
- dealership hybrid salesperson
Recognition of Prior Learning (RPL)
Participants who consider that they already possess the skills and underpinning knowledge as related to any unit within the qualification will be provided with opportunity to apply for skills recognition through a Recognition of Prior Learning (RPL) process.
Application for skills recognition is outlined on the website and within the Student Handbook. They can also apply for credit transfer, where a unit was undertaken in another qualification holding the identical unit code and same qualification level.
Pathways
There are no formal entry requirements for AUR31020, but it is typically suitable for:
- AUR20720 Certificate II in Automotive Vocational Preparation
- AUR20420 Certificate II in Automotive Electrical Technology
- AUR20520 Certificate II in Automotive Servicing Technology
After achieving the Certificate III in Automotive Sales, learners can progress to more specialised or senior roles by undertaking higher-level qualifications such as:
- AUR40120 Certificate IV in Automotive Management.
Suitable for those aiming for supervisory, leadership, or management roles within a dealership or automotive sales environment.
- AUR40216 Certificate IV in Automotive Mechanical Diagnosis.
If they wish to broaden into technical roles (usually paired with mechanical background).
- AUR40320 Certificate IV in Motor Sport Technology.
Niche pathway for those working with performance vehicles or motorsport applications.
- AUR50116 Diploma of Automotive Management.
Best suited for sales professionals or parts interpreters moving into dealership operations, team leadership, or strategic roles.
- BSB40520 Certificate IV in Leadership and Management.
A generalist management qualification that complements a career in automotive sales leadership.
- FNS40821Certificate IV in Finance and Mortgage Broking.
For those pivoting toward automotive finance and insurance (F&I) sales roles
Delivery Mode
- Online via a flexible online learning platform (24/7 access via tablet/computer/phone)
- Support provided – Online and over the phone
- Assessment team and Industry experts available
- Course and study instructions provided
Modules/Topics covered
Training Plan – 20 units of competency
| Core Units – All units are compulsory | ||
| 1 | AURACA101 | Respond to customer needs and enquiries in an automotive workplace |
| 2 | AURSCA105 | Sell automotive products and services |
| 3 | AURSLA001 | Comply with legal requirements when selling automotive products and services |
| 4 | AURSCA106 | Promote automotive products and services |
| 5 | AURAFA104 | Resolve routine problems in an automotive workplace |
| 6 | AURSAA001 | Process customer complaints in an automotive workplace |
| 7 | AURASA102 | Follow safe working practices in an automotive workplace |
| 8 | AURAEA002 | Follow environmental and sustainability best practice in an automotive workplace |
| Specialist Elective Units | ||
| 1 | AURAFA103 | Communicate effectively in an automotive workplace |
| 2 | AURETR125 | Test charge and replace batteries and jump-start vehicles |
| 3 | BSBTEC201 | Use business software applications |
| 4 | AURAMA102 | Communicate business information in an automotive workplace |
| 5 | AURSCA102 | Present automotive products and services for sale |
| 6 | AURSCA101 | Select and supply automotive parts and products |
| 7 | BSBOPS304 | Deliver and monitor service to customers |
| 8 | AURACA103 | Build customer relations in an automotive workplace |
| 9 | TLIA2012 | Pick and process orders |
| 10 | BSBPRO401 | Develop product knowledge |
| 11 | AURAMA004 | Maintain business image in an automotive workplace |
| 12 | AURSBA001 | Carry out warehousing procedures in an automotive workplace |
Prerequisite
- LLN – Language Literacy and Numeracy assessment
Training Credits/Recognition of Prior Learning
- Available and conducted by RTO-Accredited Assessment Team
Assessment Method
- Exams/Knowledge checks/Quizzes/Multiple choice questions/Long and short answer questions
- Final Assessment for each unit
- Verbal Assessment (via phone)
Certificate Issue
- Certificate of Qualification completion, and
- Student Academic Record
Course Duration
- Up to two years
Course Fee
- $1750 (no GST)
- $2500 (no GST) – Traineeship
Traineeships also available. *T&C Apply. Please contact us directly on 1300 807 177 or training@fusionbusinesscollege.com for more details.
