Description
A Career in Financial Services — Including Automotive Finance
Financial services cover a wide range of industries—including the booming automotive finance sector. Whether you’re supporting F&I in a dealership or working in customer service for a bank or insurer, demand for skilled finance professionals is strong and growing.
A Fast-Growing and Diverse Sector
Careers exist across banks, insurers, lenders, super funds, fintech—and now dealerships, which rely on in-house finance specialists to support buyers and manage compliance.
Big Growth in Dealership F&I Roles
F&I has become a key profit centre in dealerships. Staff who understand credit applications, lending processes, and compliance are highly sought after—especially when paired with strong customer service skills.
Regulation and Compliance Front and Centre
From loans to insurance, finance roles demand a solid understanding of privacy, disclosure, fraud, and regulation. This course builds the compliance knowledge employers expect.
Digital, Data-Driven Finance
With dealership platforms, banking systems, and CRMs driving the industry, employers need people who can confidently use digital tools, manage data, and process transactions accurately.
Career Opportunities – Inside and Beyond the Dealership
Graduates can step into roles such as F&I Assistant in dealerships, Customer Service Representative at banks or lenders, Loan Processing or Credit Admin, Insurance or Claims Support, Collections or Accounts Receivable, or Superannuation and Financial Services Contact Centre staff. Many employers also see this qualification as a baseline for junior roles—with pathways into further study like Tier 2 or RG146 certifications.
Why Choose This Course?
Relevant to a wide range of roles, including automotive. Learn real-world compliance, finance, and customer service skills. Delivered online to fit around your work. Nationally recognised across Australia.
What You’ll Learn – Core Competency Areas
You’ll gain practical, job-ready skills across customer service in financial settings, financial transactions and software, legal and compliance foundations including privacy, AML, and ethics, plus workplace organisation and communication to manage tasks and connect professionally with teams and clients.
Course Units – Sample Overview
The course includes 1 core and 11 elective units.
CORE
FNSINC311 Work together in the financial services industry
ELECTIVES
- BSBOPS305 Process customer complaints
- FNSACC323 Perform financial calculations
- FNSASIC311 Establish client relationship and analyse needs
- FNSASIC314 Provide Tier 2 general advice in general insurance
- FNSASIC315 Provide Tier 2 personal advice in general insurance
- FNSCRD311 Process applications for credit
- FNSINC412 Apply and maintain knowledge of financial products and services
- AURAMA004 Maintain business image in an automotive workplace
- BSBOPS304 Deliver and monitor a service to customers
- BSBSLS407 Identify and plan sales prospects
- BSBSLS408 Present secure and support sales solutions
(Note: Unit selection may vary depending on your training plan.)
Who Is This Course For?
- Automotive Dealership Staff: Those working in or aspiring to work in Finance & Insurance (F&I) roles
- School Leavers and Career Starters: Gain an edge when applying for roles in banks, finance firms, or dealerships
- Support Staff in Financial Admin or Credit: Build a formal qualification and advance your role
- Employers: Upskill team members with relevant financial skills, especially for customer-facing or processing roles
Why This Course Stands Out
✔ Broad and Flexible: Works for those in general finance and dealership-based roles
✔ Practical and Job-Focused: Build day-one-ready skills employers want
✔ Pathway-Ready: Leads into further training in Tier 2 credit, RG146, or F&I roles
✔ Flexible Learning: 100% online with support from real trainers
Take the First Step Toward a Career in Finance
Start your journey with the Certificate III in Financial Services (FNS30122)—whether you’re interested in banks, lenders, or the high-demand automotive finance space.
Enrol now and open up your future in one of Australia’s largest industries.