It is easy to get buried in the day-to-day — stock levels, deliveries, CSI surveys, and the relentless pressure of targets. But every now and then, it is worth stepping back to ask a few deeper questions. Not to tick a box, but to recalibrate.
We’ve both had those moments — sitting in an empty showroom on a quiet Tuesday, wondering why things that used to work do not hit the mark anymore. Read the key questions for dealership leaders as below-
Here are some of the questions we have found most powerful in helping leaders reset and refocus:
– Is the culture in your dealership one you’d want to work in?
– Are your consultants clear on what a great customer experience actually looks like?
– Does your team have clarity on what’s expected of them daily — and why?
– Are you measuring the right things… or just the easiest things?
– Do your managers lead, or just manage?
– How much training is actually sticking beyond the first week?
– Where are your leaks — and do your people know how to plug them?
– Is your leadership approach still relevant to the team you have today?
– Are you hanging onto processes that no longer serve you?
– Most importantly — are your people still engaged, or just compliant?
These are not throwaway coaching lines — they are the same questions we have asked ourselves in leadership roles and continue to ask as we collaborate with dealer teams around the country.
They are not designed to point fingers. They are meant to prompt reflection — and from there, growth.
Because in this industry, change is not optional. But clarity? That is a choice.
If a few of these questions hit close to home — that is a good thing. You are not alone, and you do not have to figure it all out solo.
We have been fortunate to support dealer teams facing the same pressures, and we are always open for a chat if you are navigating similar grounds.
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